Frequently Asked Questions
Everything you need to know about shopping at Fuhengherbs.com
How long does shipping take for international orders?
We typically process orders within 1-2 business days. International shipping generally takes 7-15 business days depending on your location and local customs processing.
Are your herbal products and ingredients ethically sourced?
Yes, at Fuhengherbs.com, we pride ourselves on sourcing high-quality, authentic ingredients directly from sustainable farms that adhere to strict quality control standards.
What is your return policy for wellness products?
We offer a 30-day return policy for unopened and sealed items. Due to health and safety regulations, we cannot accept returns on products that have been opened or consumed.
Do you provide tracking information for my shipment?
Absolutely. Once your order is dispatched, you will receive an email containing your tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and several regional digital wallets to ensure a secure checkout experience.
Can I modify or cancel my order after it has been placed?
If your order has not yet been processed by our warehouse, we can assist with modifications or cancellations. Please contact our support team immediately for assistance.